Privacy & Cookies Policy
H&H Pest & Wildlife Management Ltd
Last updated: [20/02/2026]
1. Introduction
This Privacy Policy explains how H&H Pest & Wildlife Management Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data in accordance with UK GDPR and the Data Protection Act 2018.
By using our services, contacting us, or visiting our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal data:
A. Information You Provide Directly
Name
Address
Email address
Phone number
Business name (for commercial clients)
Payment information
Details about your pest issue or property
Any other information you provide voluntarily
B. Information Collected Automatically (Website Use)
IP address
Browser type and version
Device type
Pages visited
Cookies (see Section 10)
C. Service-Related Information
Notes from technicians
Treatment reports
Photographs related to the pest issue (only when necessary)
We only collect information necessary to provide our services.
3. How We Use Your Information
We use your personal data for:
Providing pest and wildlife management services
Managing bookings and scheduling appointments
Processing payments
Communicating with you about your service
Sending service reports, invoices, or safety information
Improving our services and website
Meeting legal, tax, and insurance obligations
Managing commercial service contracts
We do not sell, rent, or trade your personal data to third parties.
4. Lawful Basis for Processing
Under UK GDPR, we process your data under the following lawful bases:
Contract: To supply the service you have requested
Legal obligation: Tax, accounting, and regulatory compliance
Legitimate interest: Business operations, service improvements, recordkeeping
Consent: For marketing communications (only if you opt in)
5. Sharing Your Information
We may share your data with trusted third parties such as:
Payment processors
IT and website support providers
Professional advisors (accountants, insurers, legal advisors)
Subcontracted technicians (if applicable)
All third parties are required to keep your information secure and confidential.
We do not share your information outside the UK unless adequate protection is in place.
6. Data Retention
We keep your personal data only for as long as necessary, including:
Service records: typically 6 years (legal requirement)
Financial & tax records: 6 years (HMRC requirement)
Emails or enquiries: up to 12 months, unless they become part of a job record
Marketing data: until you withdraw consent
After this period, data is securely deleted or anonymised.
7. Your Data Protection Rights
Under UK GDPR, you have the following rights:
Right to access – Request a copy of your personal data
Right to rectification – Correct inaccurate information
Right to erasure – Request deletion of your data (subject to legal limits)
Right to restrict processing
Right to object to certain processing
Right to data portability
Right to withdraw consent at any time (for marketing)
To exercise your rights, contact us using the details in Section 12.
8. Security of Your Information
We take appropriate measures to protect your data, including:
Secure storage systems
Password-protected devices and accounts
Encrypted communication where applicable
Restricted access for authorised personnel only
Regular security reviews
However, no system is 100% secure, and we cannot guarantee absolute protection.
9. Children’s Privacy
We do not knowingly collect personal data from children under the age of 16.
If you believe a child has provided information to us, please contact us so we can delete it.
10. Cookies & Website Tracking
Our website may use cookies to:
Improve site functionality
Analyse website performance
Enhance user experience
You can adjust your browser settings to refuse cookies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on our website with the revised date.
12. Contact Us
For questions, data requests, or complaints, please contact:
Data Controller: H&H Pest & Wildlife Management Ltd
Address: 1386 London Road, Leigh on sea, Essex, SS9 2UJ
Phone: 07885 774646
Email: enquiries@hhpwm.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with:
The Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Signed on behalf of H&H Pest & Wildlife Management
Name: James Hardcastle
Position: Co-Director
Signature: James Hardcastle
Date: 20/02/2026